Work that moved the needle

Global Platform Consolidation

Joined a legal tech SaaS company with 40+ disparate products and no unified experience. Defined and executed a global product vision to consolidate into a single platform, championed a customer-first transformation, and orchestrated the launch of a new practice management solution that opened the enterprise law firm segment.

Concurrently served as CTO for four months, restructuring a 140-person technology organization and reducing operating costs by $20M+ through vendor renegotiations, cloud optimization, and staff augmentation reduction.

AI-Native Product Transformation

Reimagined the product roadmap to pivot a legacy conversational analytics company toward AI-native SaaS. Designed voice biometrics and GPT-based models that replaced multiple human call analysis teams, cutting processing time from 30 minutes to 3 seconds and reducing COGS by 93%.

Introduced product-led growth programs aligned with customer outcomes, built cross-functional product squads with embedded data science and UX, and enabled rapid experimentation that captured new market share.

UCaaS Platform Expansion

Expanded a core telephony product into a full unified communications suite — video conferencing, team messaging, and mobile — increasing ARPU by 45%. Identified and executed expansion into the South American market, adapting the product for regional needs while maintaining core product excellence.

Led a complete infrastructure overhaul from legacy to modern open-source systems, reducing outages by 90% while simultaneously shipping new features 3x faster.

AI Pioneer in IT Operations

Launched the first predictive AI application in BMC's IT Operations portfolio, establishing AI product principles that drove 300%+ customer adoption increase. Built a Product Management Center of Excellence with frameworks for AI-driven decision making and customer-centric development adopted across the global organization.

Turned around the flagship product by simplifying implementation — customers were taking 6+ months to go live — and reducing ongoing maintenance burden.

Cybersecurity SaaS Creation

Pivoted product strategy from network testing to create two cybersecurity SaaS solutions addressing service provider operational challenges that legacy monitoring tools couldn't solve.

0-to-1 Product as Technology Asset

At a ~20 person company, drove innovative 0-to-1 product solutions sold as technology assets. Created a centrally managed, workflow-based data center automation platform acquired by Citrix, and an email-to-cloud migration solution acquired by Quest Software.